Castile Insurance Group LLC

Effective Date: 2/3/26

Castile Insurance Group LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information, including when communicating with you by SMS text message.

Information We Collect
We may collect the following information when you contact us, request services, or complete a form:

• Name

• Phone number

• Email address

• Mailing address

• Date of birth (when necessary for insurance quotes)

• Insurance needs and preferences

• Appointment details

• Communication preferences
   

How We Use Personal Information
We use personal information to:

• Respond to inquiries

• Provide insurance consultations

• Schedule appointments

• Conduct Medicare and health plan reviews

• Assist with enrollment

• Provide policy updates

• Deliver customer service communications

• Comply with regulatory requirements
   

Sharing of Information
We do not sell your personal information.
We may share your information only with:

• Licensed insurance carriers

• Compliance vendors

• Technology providers that assist in operations
   

SMS Consent Policy
SMS consent is not shared with third parties or affiliates for marketing purposes.
How We Protect Information:
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access or disclosure.

SMS Terms of Service
By opting into SMS communications from Castile Insurance Group LLC through a website form, phone conversation, paper or electronic form, or other method, you agree to receive text messages from us related to:

• Appointment reminders

• Requested insurance quotes

• Medicare plan reviews

• Enrollment assistance

• Policy status updates

• Customer service notifications
   

Message Frequency
Message frequency may vary.
Message & Data Rates
Message and data rates may apply.


Opt-Out Instructions
To stop receiving messages, reply STOP at any time.

Help Instructions
For assistance, reply HELP, call 251-866-4102, or email kishana@insurethegulfcoast.com.
Consent to Receive Messages
You provide consent when you:

• Submit a web form with an SMS opt-in checkbox

• Request information by phone and provide verbal consent

• Schedule an appointment

• Submit a paper or electronic form
  
  Providing consent is not a condition of purchasing insurance.

Website Use
Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Contact Information
If you have questions about this policy or our messaging practices, contact:

Castile Insurance Group, LLC.
Phone: 251-866-4102
Email: kishana@insurethegulfcoast.com
Website: https://www.insurethegulfcoast.com